Refund policy
Last updated: July 27, 2026
The short version
You get 30 days from delivery to decide. If the cushion is not right, tell us and we refund the price you paid. You do not need to explain why. You pay the postage to send it back.
The 30 day window
Your window starts the day your order is delivered, not the day you order it. You have 30 days from delivery to request a return.
We ask you to sit on it for at least two weeks before you decide. A lumbar support holds your back in a position it has probably not been held in for years, and the first few days can feel like too much. That is normal, and it is the single most common reason people give up on a cushion they would have kept. Two weeks, then decide.
If you decide on day 3 instead, that is fine too. The window is 30 days either way.
How to start a return
Email support@useuprite.com with your order number. You do not need a reason, a photo, or a phone call.
We will reply within one business day with a return authorization and the address to send it to.
Return shipping
You cover the postage back to us. We do not send a prepaid label, and we would rather say so here than surprise you with a deduction from your refund. There is no restocking fee.
If the cushion arrived damaged, or we sent you the wrong variant, the return is our error and we cover the shipping in full.
Refunds
We issue your refund within 2 business days of the returned cushion arriving at our returns address. Refunds go back to the original payment method. Your bank or card issuer controls how fast it appears on your statement, which is typically 5 to 10 business days and is outside our control.
We refund the price you paid for the product. We do not refund the postage you paid to send it back.
Damaged, faulty or wrong item
If your order arrives damaged, faulty, or it is not what you ordered, email support@useuprite.com within 14 days of delivery with a photo. We ship a replacement and we do not ask for the damaged unit back. You do not pay anything, including postage.
This covers the product arriving in a state it should not have arrived in. It is not a warranty against wear over time.
Condition of returned items
Send it back in whatever condition 30 days of real use left it in. We expect a used cushion. You do not need the original box, and you do not need to clean it first.
We cannot accept returns that have been cut, burned, or damaged in a way that is not ordinary use.
What we cannot refund
- Orders where the return request comes more than 30 days after delivery.
- Products bought from a third party marketplace or reseller. Uprite is sold here only. If you bought it somewhere else, that seller handles your return.
- Gift cards, if we ever sell them.
Order cancellations
If you email us before your order ships, we cancel it and refund you in full, same day. Once a tracking number has been issued we can no longer stop the package, so treat it as a return under the 30 day window instead.
Address for returns
We email you the return address when you start a return, so that it is always the current one
Questions
support@useuprite.com. We answer within one business day, Monday to Friday.